Get help with a website, domain or business-email incident
Tell us which service is affected, what is happening and when it last worked. MEG will review the incident, confirm whether it fits the available recovery scope and provide the appropriate payment and access instructions.
Monday-Friday, 9:00-17:00 UK time · Same-day work is subject to availability and incident scope
Describe the incident
Provide symptoms, timing, recent changes, provider and backup status.
No credentials in the formMEG reviews suitability
We assess scope, urgency, availability and the appropriate service route.
Submission is not automatic acceptancePayment and controlled access
If accepted, written instructions are issued before diagnostic or recovery work.
Limited access only where requiredUse this page for an active technical incident
For planned projects, ongoing care, workflow improvement, dedicated support or general questions, use the Contact page instead.
An active technical incident
- Website, WordPress or WooCommerce failure
- Hosting, server or database availability problem
- Domain registration, renewal or nameserver incident
- DNS, SSL or redirect failure
- Business-email sending, receiving or configuration incident
- A controlled £75 diagnostic request
A planned service or general enquiry
- A new website or enquiry-automation project
- Digital Care & Business Continuity
- CRM and workflow improvement
- Dedicated Business Support
- A partnership, referral or non-urgent question
Do not enter passwords or confidential access information
Do not enter passwords, authentication codes, private keys, payment details or confidential client data. If access is required, MEG will arrange an appropriate method after reviewing the request.
Four checkpoints before covered recovery is completed
The support request creates a review record. It does not itself authorise system changes or guarantee same-day work.
Request review
MEG checks the supplied information, incident scope, urgency and availability.
Written instructions
You receive the applicable diagnostic, payment and scope instructions.
Controlled access
If access is needed, appropriate temporary access is arranged separately.
Work and record
Approved covered work is completed, verified and documented as applicable.
Diagnosis first, then an approved covered recovery
If covered recovery is appropriate and immediately approved, the £75 diagnostic payment is credited towards the £225 total package.
£75 paid upfront
- One defined incident
- Up to 60 minutes of controlled checks
- Written findings and recommended next step
- Remediation is not included in the diagnostic alone
£225 total
- £75 diagnostic credited when covered work is immediately approved
- Up to three hours of approved remediation
- One verification round and short completion record
- 48 hours of limited post-completion support
Same-day response is not guaranteed
Availability, timely client approval, usable backups, access and third-party provider response affect delivery. Malware forensics, penetration testing, major custom development, redesign, data recovery, legal advice and third-party fees are outside the standard package.
Before sending a support request
Does submitting the form confirm that MEG has accepted the incident?
No. MEG first reviews the incident, service fit, urgency and availability. Acceptance, price, scope and required access are confirmed separately.
Can I use this form for a domain or business-email incident?
Yes. Use it for an active domain, DNS, SSL or business-email incident. Provide the registrar, DNS host or email provider where known and describe the visible symptoms.
Should I include a website, domain or email password?
No. Do not place credentials or authentication codes in the form or send them by ordinary email. If access is needed, MEG will arrange an appropriate method separately.
Does the £75 diagnostic include repairs?
No. It covers controlled checks, written findings and the recommended next step. Approved remediation is charged separately or handled within an accepted recovery package.
What if I do not know the provider or backup status?
Enter “Not sure”. Do not guess or omit the request solely because a technical detail is unknown.
Use Contact for planned services and business support
Contact MEG about a new digital project, Digital Care, CRM and workflow improvement, Dedicated Business Support or another non-urgent requirement.