Keep your WordPress website maintained, monitored and better prepared for disruption
Scheduled maintenance, backup-status checks, monitoring and defined support for one eligible WordPress website. Choose the level of care that matches the importance of your website and enquiry route.
From £79 per month · One WordPress website · Scope confirmed before onboarding
Reduce avoidable operational risk before a fault becomes a business interruption
Routine maintenance cannot remove every risk, but it can improve visibility, identify neglected issues and keep agreed website components under regular review.
Maintain
Apply scheduled WordPress core, theme and plugin updates using a controlled process appropriate to the selected plan.
Check
Review backup status, uptime signals, SSL expiry and other selected indicators before small issues are overlooked.
Test
Test agreed customer-facing functions, such as a contact form, where included in the selected care plan.
Assist
Use the defined monthly support allowance for eligible minor work that fits the plan and available time.
Report
Receive a maintenance summary or report showing completed work, notable findings and recommended follow-up.
Escalate
Move incidents, major changes and specialist work into the correct recovery or separately quoted service route.
Choose the level of maintenance, checking and response your website needs
Each plan covers one eligible WordPress website. Final suitability, scope, access, backup arrangements and payment are confirmed before onboarding.
Essential Care
- Scheduled WordPress core, theme and plugin updates
- Backup-status checks
- Uptime and SSL-expiry monitoring
- Monthly maintenance summary
- Standard acknowledgement target within two UK business days
Business Care
- Everything included in Essential Care
- Security monitoring and alert review
- Monthly contact-form test
- Staged updates where the hosting environment supports them
- Up to 60 minutes of eligible minor assistance
- Standard acknowledgement target within one UK business day
Priority Care
- Everything included in Business Care
- Monthly performance review
- Up to three hours of eligible defined support
- Four UK business hours priority acknowledgement target
- Monthly report and scheduled review where required
Support time is a monthly allowance, not a bank of hours
Included assistance is used only for eligible work accepted within the selected plan. Unused time does not roll over, has no cash value and cannot be combined across months. Larger work is assessed and quoted separately.
Match the plan to the website’s role in your business
The right plan depends on how actively the website changes, whether it generates enquiries or orders, and how quickly you need routine support acknowledged.
For a stable informational website
Suitable when the website changes infrequently and the main requirement is routine updates, backup-status checks and basic monitoring.
For an active enquiry-generating website
Suitable when contact-form operation, security alerts and a modest amount of monthly assistance matter to normal business activity.
For a more operationally important website
Suitable when you need a broader support allowance, performance review and a faster acknowledgement target during UK business hours.
Digital Care supports preparedness and recovery planning, not uninterrupted operation
Continuity depends on hosting, domains, third-party services, suitable backups, account ownership and timely client decisions as well as routine website maintenance.
Routine oversight and earlier visibility
- Regular attention to agreed maintenance tasks
- Selected monitoring and backup-status checks
- Documented findings and recommended follow-up
- Defined assistance within the selected plan
- A clearer route into incident recovery when required
Guaranteed availability, security or recovery
- Continuous uptime or uninterrupted website operation
- Prevention of every attack, failure or data loss
- Guaranteed recovery from every incident
- Immediate or round-the-clock emergency response
- Control over hosting companies or other third parties
We review the website before accepting it into a care plan
This protects the service from beginning with unknown faults, unsupported software or unsuitable access and backup arrangements.
Request a review
Provide the website address, hosting details, current concerns and preferred care plan.
Assess suitability
Review the visible website, technical environment, update position and known issues.
Confirm the plan
Record inclusions, exclusions, monthly price, start conditions and any onboarding work.
Prepare access
Arrange authorised, least-privilege access through an appropriate secure method.
Confirm backups
Agree the applicable backup arrangements and identify any dependency requiring attention.
Begin Digital Care
Start the scheduled maintenance, selected checks, reporting and defined support cycle.
Good website care depends on timely access, decisions and provider cooperation
The accepted service terms confirm the final responsibility split for the website and selected plan.
The accepted maintenance and support scope
- Scheduled work included in the selected plan
- Selected monitoring, checks and testing
- Use of included assistance for accepted minor work
- Maintenance summaries or reports
- Notification of material findings requiring a decision
- Reasonable access control during service delivery
Ownership, authority, access and decisions
- Authority to engage MEG for the website
- Accurate information and suitable administrative access
- Active hosting, domain, licences and third-party subscriptions
- Timely approval where a change carries material risk
- Business-content accuracy and legal compliance
- Prompt action on recommendations outside the plan
Major changes and specialist incidents require a separate scope
Digital Care is deliberately bounded so routine work is not displaced by an unrelated project or complex incident.
Projects, migrations and material development
- New pages, redesign or substantial layout work
- New functionality, integrations or custom development
- Hosting, domain or email-platform migration
- Major WooCommerce configuration or catalogue work
- SEO campaigns, content writing or accessibility certification
- Third-party licences, subscriptions and provider charges
Recovery, compromise and complex faults
- Emergency incident recovery
- Malware forensics or account-compromise investigation
- Penetration testing or formal security audit
- Complex database repair or specialist data recovery
- Legal, regulatory or compliance advice
- Faults controlled by a third-party provider
Response targets apply during stated UK business hours
Normal service hours are Monday to Friday, 9:00 to 17:00 UK time, excluding applicable UK public holidays. Acknowledgement means that the request has been received and reviewed; it does not mean that every issue will be resolved within that period.
- Essential Care: within two UK business days
- Business Care: within one UK business day
- Priority Care: within four UK business hours
- Targets remain subject to the request fitting the accepted care scope
Use the recovery route for a website that is already failing
A care plan is not a substitute for incident diagnosis. If your website or business email has a defined active fault, begin with Website & Email Recovery.
View recovery serviceQuestions about Digital Care & Business Continuity
Does Digital Care guarantee that my website will never go down?
No. Monitoring and routine maintenance can reduce risk and improve visibility, but no provider can guarantee uninterrupted operation. Hosting failures, attacks, third-party services, configuration changes and other events can still affect availability.
Can any WordPress website join immediately?
No. MEG first reviews suitability, the technical environment, known faults, access and backup arrangements. Outstanding recovery, updates or compatibility work may need to be completed before monthly care begins.
Are hosting, premium plugins and licences included?
No, unless a written proposal expressly says otherwise. The client normally maintains hosting, domain registration and valid theme, plugin and third-party licences. These costs are separate from the care-plan fee.
Does included support time roll over?
No. Included assistance is a monthly service allowance available for eligible work within that month. It does not roll over, accumulate or have a cash value.
What counts as minor assistance?
Examples may include a small content correction, a simple configuration adjustment or another bounded task that fits the existing website and available allowance. MEG confirms eligibility before using the time.
What if an update causes a problem?
MEG uses a controlled update process appropriate to the plan and hosting environment. The response depends on the cause, available backup, access and scope. Complex recovery, incompatible custom code or third-party faults may require separate work.
Can I cancel or change plans?
The applicable start, renewal, change and notice arrangements are stated in the accepted service terms. A change of plan may require a scope and suitability review.
Choose ongoing care before routine maintenance is overlooked
Tell us about your WordPress website, hosting environment and current concerns. We will assess suitability and confirm the appropriate plan before onboarding.